Please make sure to review this Privacy Policy before utilizing any services provided by VCart, an app developed by Creatize Technologies Private Limited. This Privacy Policy may be updated periodically, and to stay informed about how we utilize your information and safeguard your privacy, we encourage you to review this policy regularly.
Last Updated: [01-04-2024]
Creatize Technologies Private Limited, with its registered office at [Elumalaiyan Nagar, Near ECHS Hospital, Dindigul, 624004], (“Company”, “We”, “Us”, “Our” or similar terms) is dedicated to safeguarding your privacy. This Privacy Policy is applicable to Users, Delivery Partners, and Merchants (as defined in the Terms of Use) of VCart. For the purpose of this Privacy Policy, Users, Delivery Partners, and Merchants (as defined in the Terms of Use) shall collectively be referred to as “You”, “Your”, or “Yourself”.
The Company has formulated this Privacy Policy to outline the manner in which personal data and other information are collected, received, stored, processed, disclosed, transferred, managed, and handled by the Company concerning your use of our Services (as defined below) via the VCart website or mobile application (collectively referred to as the “Platform”) or any transactions initiated or conducted on the Platform. The Platform may include links to other websites. This Privacy Policy does not apply to information provided to, or collected by, any third-party through the Platform, or any third-party websites accessed or utilized by You in connection with the Services offered on the Platform. The Company holds no responsibility for and does not control the practices or content of such third-party websites.
Please carefully read this Privacy Policy before using or registering on the Platform, accessing any material or information, or availing any services (“Services”) through the Platform. By clicking on the “I accept” button on the landing page, You acknowledge and agree to this Privacy Policy, and you are legally bound by its terms. If You do not agree to the Privacy Policy, please refrain from using or accessing the Platform.
This Privacy Policy is integrated into and governed by Our Terms of Use (“Terms”) and should be construed harmoniously and in conjunction with the Terms. In case of any conflict between the Terms and this Privacy Policy, the provisions of the Terms shall prevail over the Privacy Policy. Any capitalized terms not defined under this Privacy Policy shall have the meanings ascribed to them in the applicable Terms.
For any questions or concerns regarding this Privacy Policy, please contact Us at [email protected].
Your information is collected and processed in accordance with the terms and conditions of this Privacy Policy.
In order to enhance the user experience and provide Our Services, Creatize Technologies Private Limited collects information about You from two sources:
Information You affirmatively and voluntarily provide to us.
Information automatically collected when You visit Our Platform or use any of Our Services.
Information You give Us:
– To provide Our full range of Services, We may collect various types of information from You, including but not limited to:
– Name, gender, email address, mobile and/or telephone numbers, service address, date of birth, pictures, contact details of referrals, and other information related to the service.
– Information provided during task initiation and execution, such as search terms, location, products or services sought, reviews, order details, and chat history.
– Medical information like prescriptions, depending on the nature of the product or service sought.
– Financial information for payment processing, though we do not store such data currently.
– Additional optional information about Yourself.
– Location details, government-issued identification documents, KYC details, call and SMS details for Merchants or Delivery Partners.
– Health-related declarations for Delivery Partners.
– Information about third parties as provided by You in referral programs.
– Other personal information relevant to customer surveys and offers.
– All such information shall be collectively referred to as “Personal Information”.
Non-Personal Information:
– When You visit the Platform, We may collect non-personal information such as IP address, browser type, operating system, and browsing history. This type of information does not identify You personally.
Automatic Information:
– We receive and store certain types of information whenever You access Our Platform. This includes information obtained through cookies and server logs.
Device Information:
– When You download and/or use Our Platform, We may receive information about Your location and device. This helps us provide location-based Services and personalize content.
User Communications:
– Communications sent to Us may be retained to process inquiries and improve Services.
Other Parties:
– We may receive information about You from third parties, such as other users or partners.
On receiving personal information about our Users, You no longer remain anonymous to Us. We may use this information for internal research, but it is compiled and analyzed in an aggregated manner to protect Your privacy.
You may choose not to provide certain Personal Information, but this may affect Your ability to utilize certain features or complete transactions on the Platform.
When You use Our services, We may collect information about You, with Your permission, in the following general categories:
3.1 Address Book:
– For certain features, We may need access to Your address book on Your device. If You permit Us to access Your address book, We may access and store names and contact information from Your address book to facilitate certain service features on the App.
3.2 Transaction Information:
– We collect transaction details related to Your use of Our Platform, including the type of service requested, date and time the service was provided, amount charged, and other related transaction details. Additionally, We may collect personal information of third parties not registered on the Platform, including names, telephone numbers, and addresses, for the limited purpose of completing transactions initiated by You on the Platform.
Use of Personal Information:
(a) To enable You to use Services on the Platform and to fulfill Our contractual obligations arising from any contracts between You and Us.
(b) To facilitate transactions initiated by You on the Platform.
(c) For internal record keeping purposes.
(d) To enhance and improve Our Services.
(e) To optimize Your usage of the Platform and manage Your Account.
(f) To process payments for transactions initiated on the Platform, including card tokenization services.
(g) To respond to Your comments, reviews, and questions, and provide customer support.
(h) To communicate important notices or changes to the Services provided by Us on the Platform, as well as the terms/policies governing the relationship between You and Us.
(i) For internal purposes such as enhancing Platform security, auditing, testing, troubleshooting, data analysis, and research.
(j) For promotional and marketing purposes.
(k) To track order status, processing, and delivery.
(l) To gather feedback, provide offers, conduct surveys, and perform research on Our user base to improve Our Services.
(m) For any other purposes with Your consent.
4.2 We may use Your information to customize, develop, and improve the Platform according to Your interests.
4.3 We may use personal information to resolve disputes, promote a safe service, measure consumer interest, customize Your experience, detect and protect against error, fraud, and other illegal activity, and enforce Our terms and conditions.
4.4 Your IP address may be used to diagnose problems with Our server, administer Our Platform, and gather broad demographic information.
4.5 We shall retain Your Personal Information for the duration required for the purposes specified herein and shall use it only in accordance with this Privacy Policy.
4.6 Processing of information for card tokenization:
– By using the card tokenization services provided by Us, You expressly consent to the card networks and financial service providers using, transferring, and processing Your personal information/data collected and provided to Us, including on a global basis as necessary to provide the tokenization services. You also expressly consent to the card networks processing the data shared with them for various purposes, including internal research, fraud detection, security, and risk management, in accordance with the card network’s rules.
You hereby expressly consent and allow Us to:
5.1 Share Your information with third parties and third-party service providers, promotion and marketing partners, consultants, research firms, business partners including merchants, vendors, or insurance service providers, to support Our business and fulfill service requests.
5.2 Share your information with third-party payment service providers like payment gateways, payment aggregators, and other payment service providers to fulfill Services to you.
5.3 Disclose Your personal information if required by law or when We believe such disclosure is appropriate to comply with legal obligations, respond to legal process, or protect Our rights, property, or safety, as well as that of Our Users or the general public.
5.4 Disclose personal information to law enforcement offices, third-party rights owners, or others when reasonably necessary to enforce Our Terms or Privacy Policy, respond to claims of rights violations, or protect against fraud or other illegal activity.
5.5 Disclose Your information to protect and defend the rights or property of the Company, including enforcing agreements, policies, and Terms, and protecting personal safety in emergencies. In such cases, Company is not obligated to inform You or seek Your further consent.
5.6 Any content or personal information You share or upload on any publicly viewable portion of the Platform will be publicly available.
5.7 If You provide a mobile phone number or email address, the Company or other registered parties may contact You regarding Your use of the Platform or transactions initiated by You.
5.8 We may share or transfer some or all collected information with another business entity in the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or similar event. The other entity will be contractually bound to comply with the terms of this Privacy Policy.
5.9 We do not disclose personal information about identifiable individuals to advertisers, but We may provide aggregate and/or anonymized information to help advertisers target specific audiences.
6.1 Your acknowledgment:
– All information disclosed by You is deemed to be disclosed willingly and without coercion. The Company is not liable for the authenticity, misrepresentation, or fraud of the information disclosed.
6.2 Withdrawal of consent:
– You may withdraw Your consent at any time by contacting [email protected] or through the “Account Settings” feature on the Platform. If You withdraw consent, You may lose access to certain features and services on the Platform.
6.3 Rectification:
– You agree to promptly update any changes to Your Personal Information on the Platform and comply with instructions provided by Us.
All information is saved and stored on secured servers. We take reasonable steps to protect Your information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, in compliance with applicable laws.
– We may share Your information with third-party service providers to process payments and manage payment card information. We do not store payment card account information directly.
– While We strive to protect Your data, We cannot guarantee the security of transmitted data through the Platform.
– You play a vital role in keeping Your personal information secure by not sharing Your login credentials with anyone.
If the Platform permits You, You may provide Your feedback, reviews, comments, etc. on the Platform regarding Your use of the Platform and/or any transactions on the Platform on any publicly viewable portion of the Platform (“Posts”). In such cases, (i) Your Posts must comply with the conditions specified in the applicable Terms of Use and relevant laws; and (ii) the Company reserves the unconditional right to remove and delete any Post or part thereof that, in the sole opinion of the Company, fails to comply with the conditions in the applicable Terms of Use or relevant laws. All Posts shall be publicly accessible and visible to all Users of the Platform. The Company reserves the right to use, reproduce, and share such Posts for any purpose at its discretion. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from Us on behalf of our partners, and from Us in general, after providing Us with personal information. If You wish to remove Your contact information from all lists and newsletters, please contact [email protected]. If You opt out, the Company may still send You non-promotional emails/communications, such as emails/communications regarding the Platform, Your account, and related transactions.
10.1 You acknowledge and agree that when You use the Platform, certain links may direct You to other websites or applications not operated/maintained by the Company or third-party advertising companies. These companies or third-party platforms may use Your information (excluding Your name, address, email address, or telephone number) about Your visits to this and other Platforms to provide advertisements about services of interest to You. This Privacy Policy does not apply to information provided to, or collected by, any Other Site through the Platform. The handling of Your information by such Other Site(s) is governed by their respective terms and conditions and privacy policies. The Company encourages You to familiarize yourself with the terms and conditions and privacy policy of every such Other Site(s).
10.2 The Company expressly disclaims all liabilities regarding how the Other Site(s) collect and/or use Your information. On the Platform, third parties may advertise their products and/or services. Such third parties may place or recognize a unique “cookie” on Your browser and may use information about Your visits to Our Platform and other websites to provide advertisements about goods and services of interest to You. We shall not be liable for any unauthorized or unlawful disclosures of Your personal information or any other information made by advertisers not under Our control.
If You have any dissatisfaction with the Platform, You must first file a formal complaint with the customer service of the Company before seeking any other recourse. Complaints can be lodged at [email protected], and upon filing a complaint, You agree to provide complete support to the customer service team with such reasonable information as may be requested. The Company’s decision on complaints shall be final, and You agree to be bound by the same.
We reserve the unconditional right to change, modify, add, or remove portions of this Privacy Policy at any time, without specifically notifying You of such changes. Any changes or updates will be effective immediately. You should regularly review this Privacy Policy for changes. You can determine if changes have been made by checking the “Last Updated” legend above. If we make significant changes, we will make reasonable efforts to notify You, such as via prominent notice on the Platform or to Your email address on record. Your acceptance of the amended Privacy Policy or continued use of our services after
notification of changes to this Policy signifies Your consent to such changes and agreement to be legally bound by them.
If You have any grievances relating to the Privacy Policy, please inform Us within 24 hours of the occurrence of the instance giving rise to the grievance by writing an email to the Grievance Officer at [email protected].
